Returns & Exchanges
At La Crosse Technology, we want you to be fully satisfied with your purchase. If your weather station or clock does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team or visit our online portal to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the item in its original packaging, including all sensors, power adapters, and manuals to ensure a smooth processing experience.
Ship to Service Center
Affix the provided shipping label or address the package to our Wisconsin-based service center, clearly marking your RMA number on the outside.
Inspection and Refund
Once our technicians verify the item's condition, we will issue a refund to your original payment method or ship your replacement unit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing